Upon starting a project, I typically work with stakeholders and other team members to determine goals and identify improvements that can be made within the software. If there is a problem that has already been identified I start from there. However, If the problem hasn’t yet been identified, I typically use expert UX research methods to identify areas that should be improved first to maximize ROI.
The second part of this stage is setting goals, obtaining requirements, defining constraints and determining timelines. I identify with stakeholders and team members the business priorities and define the objectives and key results we’d like to obtain from design work.
Methods Previously Used = Stakeholder Interviews, UX Audits, User Interviews/Field Studies, OKR’s, Project Timelines, Project Briefs, Product Roadmapping, Targeted Surveys, Feedback Analysis